How to Replace a Lost National ID in Uganda

If you’ve misplaced your identification, you’ll need to replace a lost national ID in Uganda through the National Identification and Registration Authority (NIRA). This process is essential for restoring access to services like banking, voting, and employment.

Where to Apply

You can submit your application for ID replacement at any of the following:

NIRA Headquarters – Kololo, Kampala
Offers full NIRA services including replacement and biometric re-capture.
District NIRA Offices
Located at or near District Headquarters across Uganda.
Selected Sub-County Offices
Check with your local authorities to confirm NIRA service desks in your area.

What You Need to Replace Your Lost ID

To replace a lost national ID in Uganda, prepare the following documents:

Police Report or Case Reference (Mandatory)
Obtain this from the nearest police station confirming your ID loss.
Letter from LC1 Chairperson
A recommendation letter verifying your residence and identity.
Copy of Lost ID (if available)
Not required but helps in record retrieval.
Two Passport-Sized Photos
Some offices offer digital capture, but carry photos just in case.
National Identification Number (NIN)
If you remember your NIN, write it down—it speeds up the search.

How to Apply: Step-by-Step

Step 1: File a Police Report

Visit your nearest police station to report the lost ID. You’ll receive a case reference number or a signed report.

Step 2: Collect Supporting Documents

Gather your LC1 letter, police report, NIN (if known), and passport photos.

Step 3: Visit the NIRA Office

Submit your application at any authorized NIRA office, preferably where you registered originally. You will be issued an acknowledgment slip after submission.

Step 4: Pay the Replacement Fee

Fee: UGX 50,000
Payment is made at the bank or through mobile money using a URA PRN (Payment Registration Number) generated on URA Portal

Step 5: Biometric Re-Capture

NIRA staff may re-capture your fingerprints and photo during submission, depending on the record status.

Step 6: Wait for Processing

Processing Time: Usually 4 to 6 weeks
You’ll receive an SMS or call when your card is ready.

Step 7: Collect Your New ID

Bring your acknowledgment slip and original documents used for submission to collect your new national ID from the same NIRA center.

Important Notes

Do not pay cash to individuals claiming to fast-track the process—use official payment channels only.
Always keep a copy of your police report and acknowledgment slip.
Use your NIN to access services while waiting for your new ID.

Replacing your lost national ID doesn’t need to be stressful. Just follow the official NIRA process to restore your identity safely and securely.